Category Archives: Uncategorized

Looking for a job

I recently moved to Singapore and upon arrival I started looking for a job. Now being at home, looking for a job with only recruiters, netflix, amazon box sets for company isn’t the most fun you can have. Therefore I decided I was going to see what was out there to amuse myself and maybe learn a few things. Singapore being the amazing place it is, has delievered this in spades! However, if you know of anyone looking for a role or is out of work then maybe use this as an inspiration to get out there and see what is about in the area?

Over the last 9 weeks, I have :

Exams

Passed the Basic driving theory test to convert my UK licence to a Singapore licence – $65

Studying towards AWS practitioner exam – Free

Conference attended

Google Cloud Platform – Free

Switch 2018 – Free

Servicenow Summit – Free

Classes attended through General Assembly –  https://generalassemb.ly/

Intro into UX design – Free

Talk on Cyber Security and trends – Free

Intro into Data Science – Free

Intro into Digital Marketing – Free

Intro into HTML and CSS coding – Free

Intro into Data Analytics – Free

Intro into Product Management – Free

Meet up groups – Meetup.com

The Art of War by Sun Tzu Learning Circle – Chapter 3: Strategic Offence – Free…and recommended

Business Networking – Free

Singapore’s Language & Culture Exchange – Free

Fitness

Swimming 600m per day

Muay Thai class once a week

Looking for a job sucks when you are stuck at home but if you just do a little digging you can find loads of things to do in your area to meet different people and get out and about instead of feeling isolated at home without a job.

 

Google Cloud Platform (GCP)

Hi,

Yesterday I went to the Google Cloud Summit in Singapore, I you have the chance to go to this free event in your area I would highly recommend going. Really amazing features and thinking around collaboration, ML and the cloud helping with your digital transformation.

I have put together a video showing how sheets can now be used to query data using natural language and ML and then using translate utalising AR to translate in real time. Really amazing features. I hope you like it.

Thankyou for visiting and I have a small favour to ask

Hi,

Firstly thankyou for visiting my blog. I set this up to try and show who I am and how I work rather than depending just upon a CV. However, I also wanted to share ideas so the community can grow by putting out my ideas then people can either use them or tweak them to possiblilty fit their situation better.

Now you are here, I have a small favour to ask. In August 2018 I am moving back to Singapore after living in the UK for 5 years with my wife. Therefore I will be looking for a job, ideal roles are something like:

Service Desk Manager

Service Improvement

Service Management

Or a role which tries to do with ITIL always sets out and that is to make IT work better with the business.

Using my videos you can get a flavour of how I try and manage teams and trending using my ServiceDesk Evolution webinar. Once I see trends I can then see how we could take them through problem management using Tribes. Finally, I also like to try and improve Servicenow and have put together some ‘Servicenow how to’ videos to show how things work so you might want to have a go or start firing ideas on how you could change your instance for the better.

Therefore if you are in Singapore or know anyone in Singapore looking out for someone to join their team then please feel free to pass on my details.

My personal situation is my wife is a Singapore citizen and I am awaiting a Singapore PR application but if this does not come through in time then I will be apply for a LTVP where I understand this would give me a 5 year visa for an empoyeer only needing to write a letter of consent for me to start working. My wife already has a job so we are commited to moving to back.

Thankyou

Andrew

Top rope management

At the upcoming itSMF conference, I will be presenting on how I work with Service Desks to try and change the perception of what a Service Desk is and can do. This is done with a combination of skilling up people and empowerment, but the underlying message is management and leadership for my talk.

We have all worked for them at some point in our careers, the managers who you always ask ‘What do they actually do?’ You see them go to countless meeting and all smiles but what is their output? What or how does their team benefit? When the team asks them a question or needs advice, it is quickly deflected with ‘You need to work this out, it isn’t my job’. In John Maxwell ‘5 levels of leadership’ talk, he would describe them as a Level 1 manager. The leader the team only follows because they have the title.

When I was younger, I used to watch wrestling, every Saturday afternoon watching wrestlers go at each other. One move that got everyone on their feet and the commentator’s voice would go up an octave, was when the opponent was on the floor and the wrestler climbed to the top rope and then jumped. If they landed right on the opponent, they would hook the leg, a 10 count and the match was over. If the opponent rolled away, the wrestler would land on the floor and probably lose the match. However, why was this so exciting? It showed total commitment and bravery, as there was no safety net for the wrestler.

I would describe my management style as ‘Top rope management’; though my opponent isn’t my staff members, but instead boredom and lack of motivation. I have to beat these two opponents or my staff will leave. I don’t want to be a level 1 manager but show bravery and commitment to do things out of the norm for my team and not accept ‘…but we have always done it this way’ if it doesn’t make sense or could be done better.

I want my team to follow me because they want to, they see me getting results and put them in the right positions to show off their talents. We have all seen various stats and articles all saying the same thing: People leave because of their manager and not always due to the money as proven in Dan Pink’s Ted Talk ‘The Puzzle of motivation’.

In the talk, the premise is that if you give autonomy, mastery and purpose to people then they will be more motivated than just giving them more money. My presentation is all about a strategy which was alternative to the convention of what a Service Desk should or could do and how I have tried to give autonomy, mastery and purpose to my teams. The presentation shows how I have :

  • Skilled up my teams so there are no favourites people always want to always speak to when they have a problem
  • Enhances the relationships between the Service Desk, other IT teams and the business.
  • Empowered them to come up with ideas improve themselves and their work situation
  • Highlighted and promoted talent within the team to other teams
  • Trend analysis designed to show workloads and trends to try and either:

 

A final quote sums how I try to adopt an attitude to challenge convention with unconventional ways of working :

“It is more fun to be a pirate than join the navy’

Steve Jobs

If you are attending the event then hopefully you can attend my session ‘Rethink the Service Desk role to change its image forever’ these are the three takeaways :

  • Understand how the service desk can value add to the business and IT
  • Rethink the service desk role and the career path it offers
  • Identify and show off talent in the Service Desk team in a structured way