This video shows how to view past incidents for a users once the new incident is saved

This video shows how to change a form layout in ServiceNow

This video shows you have to create a mandatory field in ServiceNow

How to create a new field which displays content dependant upon another field

This video shows you how to instead a new field into a incident form.

In this video I show you have to create a report, add this to a dashboard and share it with colleagues .