Are you looking for a new way to display upcoming changes and you like guitar hero? Well you can now achieve both using Timeline Visualisations in Servicenow. This 4 min video shows you how to put on together and how to make changes to the chart. Hope this helps.

Konichiwa. Another Japanese word I know is Kanban. Did you know Servicenow offers this feature in all of its releases since Fuji called Visual Taskboards? You can create and share boards showing freeform boards eg to do lists or data driven boards eg changes by status maybe for CAB appovals or incidents by state so you can get a good understanding about where incidents are and who is working on them.

I have produced this quick 4 min video showing you how they could be used and some of the features.

Plugin : Visual Task Boards

This video shows how to colour code priorities in ServiceNow

This video shows how to set a default view of a list in Servicenow

This video shows hows we could set the priority automatically using more intuative questions in ServiceNow

This video shows how you can easily hide a field in ServiceNow using the UI policy