If you have ever wanted to dynamically search your knowledge base when logging an incident / request in Servicenow…this is how

They say knowledge is power. ServiceNow put various knowledge base articles at peoples finger tips be that end users or agents helping end users out and need to know how to configure something. Really easy to set and and use and this video shows you how.

I am a huge fan of ServiceNow but if you look at some video’s on how to to do things in Servicenow or look at the community for solutions, you might think you have to be a massive code head in order to do anything. Therefore it was great to watch these two videos by Chuck Tomasi, Dave Slusher and Kreg Steppe showing you how to create a great ‘meet me’ mobile app using no or low code in just 1 hour over 2 x 30 min sessions. Great job.

Are you looking for a new way to display upcoming changes and you like guitar hero? Well you can now achieve both using Timeline Visualisations in Servicenow. This 4 min video shows you how to put on together and how to make changes to the chart. Hope this helps.

Konichiwa. Another Japanese word I know is Kanban. Did you know Servicenow offers this feature in all of its releases since Fuji called Visual Taskboards? You can create and share boards showing freeform boards eg to do lists or data driven boards eg changes by status maybe for CAB appovals or incidents by state so you can get a good understanding about where incidents are and who is working on them.

I have produced this quick 4 min video showing you how they could be used and some of the features.

Plugin : Visual Task Boards

This video shows how to colour code priorities in ServiceNow