Are you looking for a new way to display upcoming changes and you like guitar hero? Well you can now achieve both using Timeline Visualisations in Servicenow. This 4 min video shows you how to put on together and how to make changes to the chart. Hope this helps.
Konichiwa. Another Japanese word I know is Kanban. Did you know Servicenow offers this feature in all of its releases since Fuji called Visual Taskboards? You can create and share boards showing freeform boards eg to do lists or data driven boards eg changes by status maybe for CAB appovals or incidents by state so you can get a good understanding about where incidents are and who is working on them.
I have produced this quick 4 min video showing you how they could be used and some of the features.
This video shows how you can easily hide a field in ServiceNow using the UI policy
This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.