I always like finding out about new and bold ways companies work. Recently I came across this 2 part video showing how Spotify works using Agile principals. This got me thinking, could tribes be used in Problem Management and other improvements instead of chucking things over the fences, build a virtual team which brings in expertise to solve a problem?
This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.