This blog is a collection of all my ideas and articles I think can improve the IT service to the business. I believe passionately in ITIL but also Service Management is bigger and encompasses more than just ITIL. So I hope in the coming months this blog can turn into a repository for everything which can be used to make IT better and more user friendly to the business.

My two favourite quote to really sum up this blog :

If you can’t explain it simply, you don’t know it well enough – Albert Einstein

You have to start at the customer experience and work back towards the technology – not the other way around – Steve Jobs

If you wish to contact me, my e-mail address is ashep99@gmail.com / http://www.linkedin.com/in/andrew-shepherd-b74155126 or leave a comment.

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