This blog is a collection of all my ideas and articles I think can improve the IT service to the business. I believe passionately in ITIL but also Service Management is bigger and encompasses more than just ITIL. So I hope in the coming months this blog can turn into a repository for everything which can be used to make IT better and more user friendly to the business.

My two favourite quote to really sum up this blog :

If you can’t explain it simply, you don’t know it well enough – Albert Einstein

You have to start at the customer experience and work back towards the technology – not the other way around – Steve Jobs

If you wish to contact me, my e-mail address is ashep99@gmail.com / http://www.linkedin.com/in/andrew-shepherd-b74155126 or leave a comment.

Please subscribe to my twitter feed @itilbegood






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This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.

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