Service Desk Evolution

July 16, 2017 Andrew Shepherd Leave a comment

In this video I outline how I have implemented a strategy which highlights and nurtures talent, makes better relationships between business and IT and used trend analysis to reduce the number of incidents but increase the FTF rate

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This blog is all about making IT more user friendly by looking at ITIL, Service Management and everything else to make IT better. Please leave comments and tell me what you think, this is also an opportunity for me, to write down my ideas and get feedback from everyone to help me understand the subject better.

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