Yesterday I went to the Google Cloud Summit in Singapore, I you have the chance to go to this free event in your area I would highly recommend going. Really amazing features and thinking around collaboration, ML and the cloud helping with your digital transformation.
I have put together a video showing how sheets can now be used to query data using natural language and ML and then using translate utalising AR to translate in real time. Really amazing features. I hope you like it.
Just came across this video which shows brilliantly how to create interactive reports and drill down reports in Kingston. Can’t wait to give these a go
Firstly thankyou for visiting my blog. I set this up to try and show who I am and how I work rather than depending just upon a CV. However, I also wanted to share ideas so the community can grow by putting out my ideas then people can either use them or tweak them to possiblilty fit their situation better.
Now you are here, I have a small favour to ask. In August 2018 I am moving back to Singapore after living in the UK for 5 years with my wife. Therefore I will be looking for a job, ideal roles are something like:
Service Desk Manager
Or a role which tries to do with ITIL always sets out and that is to make IT work better with the business.
Using my videos you can get a flavour of how I try and manage teams and trending using my ServiceDesk Evolution webinar. Once I see trends I can then see how we could take them through problem management using Tribes. Finally, I also like to try and improve Servicenow and have put together some ‘Servicenow how to’ videos to show how things work so you might want to have a go or start firing ideas on how you could change your instance for the better.
Therefore if you are in Singapore or know anyone in Singapore looking out for someone to join their team then please feel free to pass on my details.
My personal situation is my wife is a Singapore citizen and I am awaiting a Singapore PR application but if this does not come through in time then I will be apply for a LTVP where I understand this would give me a 5 year visa for an empoyeer only needing to write a letter of consent for me to start working. My wife already has a job so we are commited to moving to back.
This video shows you how you can create buttons in Servicenow and link the functionality through various forms.
After watching How spotify works I thought the idea of tribes could be used for problem management aswell. When I have seen problem managment used, it always seems quite siloed so I wanted to turn that into a collabrative environment to try and solve the problem as a tribe.
I would really like to know what you think after watching, so please drop any comments or feedback.
If you have ever wanted to dynamically search your knowledge base when logging an incident / request in Servicenow…this is how